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Old 08-08-2013, 11:42 AM   #369
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Originally Posted by i4jelway7 View Post
well I just tried to get a discount, no luck & I've been with dtv for over 15 years & I've had Sunday Ticket every year, the customer service rep didn't offer anything they just canceled it... my sh*tty customer service rep was Matt...
That's when you simply hang up and call right back. It's all about who you talk to.

Also did you get to the retention department? I know 10 people who have called in the last month and they have all gotten Sunday ticket for free and some have gotten discounts on their monthly bill and equipment upgrades. You talk to another person, you get what you want.
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