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Old 03-21-2013, 03:23 PM   #62
uk bronco
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Join Date: Mar 2004
Location: glasgow
Posts: 329

Tom Nalen

Customer Services Manager - Property Management

The customer may be an a-hole but if you can solve their problem they will come back to you.

When dealing with people on the phone always have whatever you have agreed confirmed in writing so nothing can be lost in translation.

Always be busy or always have something on the back burner to keep busy with if the boring job comes up.
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