Originally Posted by BroncoBeavis
Technically, you're right. But as a supervisor it's a tough call to send your staff into a predeterminedly ugly situation like that. They can't stop the guy from being racist, so I can see why a supervisor might err on the side of shielding the staff from it rather than bring it to full-blown confrontation. If the hospital effectively tells that story, it's hard to imagine the "damages" amounting to much. I wish the courts would force plaintiffs to just accept an apology sometimes. The world would be a better place.
Ignorance of the law is not an excuse. At some point, the management needs to take responsibility for their employees, and if this supervisor was unaware of the law, it's on the hospital. Personally, I always made sure my supervisors were knowledgeable of all applicable laws because I know that it not only covers their ass, it covers mine and my company's as well.
What the supervisor should have done is tell the father that they were unable to comply with his request per federal law, and that he was welcome to seek treatment somewhere that might be able to follow his request. Then the supervisor should have gone to their immediate supervisor and reported the situation.
How a request like this in this day and age wouldn't cause anyone to go to their supervisor for help is beyond me.
It doesn't matter how effectively the hospital tells the story, the damages are going to be huge, and I wouldn't be surprised if they were in the millions. I can say that if I were in that situation, a simple "sorry we didn't know the laws" wouldn't be enough, and I have a hard time believing the courts won't find the same.