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Old 02-20-2013, 03:16 PM   #20
BroncoBeavis
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Quote:
Originally Posted by houghtam View Post
It's not a sticky situation at all if you know anything about employment law.

http://en.wikipedia.org/wiki/Bona_fi...qualifications

It's not refusal of service to say we cannot legally comply with your request. Race is not protected under BFOQ, and customer satisfaction is not a legitimate (read: legally protected) reason to comply with this request.

There are no "patient's rights" where race is concerned. This hospital is in huge trouble.
Technically, you're right. But as a supervisor it's a tough call to send your staff into a predeterminedly ugly situation like that. They can't stop the guy from being racist, so I can see why a supervisor might err on the side of shielding the staff from it rather than bring it to full-blown confrontation. If the hospital effectively tells that story, it's hard to imagine the "damages" amounting to much. I wish the courts would force plaintiffs to just accept an apology sometimes. The world would be a better place.
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