Originally Posted by CSU Husker
So far I've called twice, and no movement on price from them. Not looking good, but I'm not giving up yet.
Couple of tips...I've had major success 3 years in a row.
Call the person by their first name, make friends with them. Ask where they live and how the weather is. You may eventually have to get to the retention department to get anywhere but when you do tell them you are thinking of ways to cut costs in your budget and the first one you noticed is to go from Directv to Cable who you already have internet through. This makes them scared you will actually do it since you have a relationship with the cable company anyway. Then tell them the one thing keeping you with Directv is Sunday Ticket and if you can get that for a very discounted rate you will stay with them over Cable.