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Old 07-09-2010, 01:14 PM   #80
LRtagger
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I just called again and asked for retention. Got a really nice girl on the phone and told her I was thinking about canceling. She said I wasn't eligible for any discounts because I have only been a customer for 6 months and they only give out discounts to longtime customers with good account history. She said if I waited until next season I could probably get the discount.

I made small talk about how times are tough, we have two kids, etc. and she put me on hold for a couple minutes. Came back with $199 total with all the extras. I tried to push for more, but she said she said no thats the best she could do and I had to pay it as one lump sum because she wasnt allowed to put any more monthly discounts on my account so I said OK (I'm already getting $31 off per month as the incentive when I started service). I didnt want to push it. Ended up being a 30 minute call with all the small talk, but worth it. At the end of the call she even gave me pointers on how to negotiate the price for next season.
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