View Single Post
Old 07-06-2010, 03:18 PM   #47
mwill07
Ring of Famer
 
mwill07's Avatar
 
Lurker Extraordinaire

Join Date: Aug 2006
Location: South Carolina
Posts: 1,854

Adopt-a-Bronco:
VMFM
Default

I did my negotiation call today. When the robot asked what I wanted, I said "cancel service." I told the customer service rep that I no longer wanted Sunday ticket because it's too expensive and told her I paid $150 last year, and I could barely manage that. She offered me $20 off for the next 6 months - I told her that was close to what I could do - it's not much, but another $30 would make it the same as last year and that would be something I could justify. Times are tight with the economy and all. She came back with an additional $50 off for the first month, and I said DEAL!

So - I'm in for $314-$20*6-$50 = $144.

Easy negotiating. Maybe I got lucky, maybe I'm just such a great and fantastic customer, maybe I'm a rube who is getting ripped off on some other package and they are desperate to keep my money coming. Either way, I'm back in.
mwill07 is online now   Reply With Quote