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Old 07-05-2010, 10:09 AM   #11
mj1569
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Join Date: Apr 2005
Location: Derby, Kansas
Posts: 29
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Quote:
Originally Posted by Crushisback View Post
Best way to do this is go straight to the Retention department. I ask for retention right off the bat. When you get there tell them the only reason you have DTV is for the ticket and you can no longer afford to pay for the ticket so you want to cancel your sub. When I do this they normally cut the ticket in half, throw in superfan, some movie channells for 3-6 months, and do some minor tweaking to my bill to get it in my "price range". Don't mention you want your bill lowered just say you want to cancel cause of cost and the retention agent goes to work on keeping you as a customer.
When I called I told the computer voice I wanted to cancel my service and it transfered me to a retention agent. I explained that the Sunday Ticket was getting to expensive to keep and that was the only reason I had DirecTV. She looked for offers and came back with a $5 a month credit. I told her I would have to cancel the Sunday Ticket and she looked for more offers and came back with the $20 a month credit offer. It was actually pretty painless and I got it with the first call.
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