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Old 07-05-2010, 08:49 AM   #8
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Join Date: Jun 2004
Posts: 541

Best way to do this is go straight to the Retention department. I ask for retention right off the bat. When you get there tell them the only reason you have DTV is for the ticket and you can no longer afford to pay for the ticket so you want to cancel your sub. When I do this they normally cut the ticket in half, throw in superfan, some movie channells for 3-6 months, and do some minor tweaking to my bill to get it in my "price range". Don't mention you want your bill lowered just say you want to cancel cause of cost and the retention agent goes to work on keeping you as a customer.
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