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Old 01-28-2009, 12:27 PM   #86
LordHelmchen's Avatar

Join Date: Dec 2002
Location: Stuttgart
Posts: 1,030

Originally Posted by Garcia Bronco View Post
If I could tomorrow, I would scrap our avaya system and put in POTS lines. I no longer see the necessity for phones on ever desk with Moblie Phone, IM, and Email solutions.
depends on the company.. about 70% of our workforce are agents who communicate with our customers, and they use desk phones a lot. Due to the fact that we are split over several hundred locations I can see the benefits of skill based routing and some other features we will get with the new phone system (Siemens btw.). But I do not think that it will save us money and I also think it will cause a lot of troubles.. especially as we have several hundred locations. The technology is still interesting.. who would have guessed that you would get hundreds of server with a new phone technology... I certainly was surprised
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