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View Full Version : United Breaks Guitars...


Taco John
07-10-2009, 11:46 PM
This is pretty hilarious... Gotta love the Internet!


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Full Story: http://www.davecarrollmusic.com/story... - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.

NYBronco
07-11-2009, 03:06 AM
That's a pretty good song and video. I should make a few copies and distribute them to waiting passengers at my local airport.

theAPAOps5
07-11-2009, 05:32 AM
Wait for song number 2. After a year and a song that went viral United decided to call him and pay for the guitar. He said donate it to charity!

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Hogan11
07-11-2009, 05:59 AM
Between United and American airlines, my suitcase of only four years now looks like it's been around for 20 + and treated like the package in the opening scenes of Ace Ventura Pet Detective. Luggage care is definitely not a top priority in this industry.

If I'm real lucky, I'll get a full security screening and Homeland Security will turn my neatly packed bag into a hamper as an added bonus.

Ironlung
07-11-2009, 07:22 AM
Between United and American airlines, my suitcase of only four years now looks like it's been around for 20 + and treated like the package in the opening scenes of Ace Ventura Pet Detective. Luggage care is definitely not a top priority in this industry.

If I'm real lucky, I'll get a full security screening and Homeland Security will turn my neatly packed bag into a hamper as an added bonus.

LOL

Taco John
07-11-2009, 09:25 AM
I woke up and had this song buzzing in my head. I'm glad that they guy wrote the song, because it reminded me of the decision I made not to fly United again after the last time I took them, and they charged me at the ticket counter to take my luggage.

Kaylore
07-11-2009, 09:39 AM
That's a very well-written song. He has a really full voice and the harmonies are pretty. He doesn't have a super star face, but I'd bet after this incident he'll be able to make a small fortune with his music and really do what he loves.

worm
07-11-2009, 10:20 AM
..because it reminded me of the decision I made not to fly United again after the last time I took them, and they charged me at the ticket counter to take my luggage.

That occurs on most airlines now.

United used to be awesome. I was 1K with them and they treated me like a God. The pilot would even send hand-written notes back to me to personally thank me for flying them.

After they entered bankruptcy, it all changed. They nickle and dime you worse than any airline out there. They don't even assign seats now when you initially purchase tickets for a lot of flights in an effort to get you to upgrade to their 'plus' seats for a ridiculous surcharge. They have no idea what CSR means..it is all about the bottom line.

When you let the bean counters run the ship you might turn a profit but the user experience goes way down hill.

The airline I fly the most now is Alaska. They are AWESOME. They still know what customer service means. They serve free local PNW beer and wine selections on some of their regional flights. They upgrade easily and their award plans are useful (unlike United).

TUG
07-11-2009, 10:52 AM
This guy can really sing, check out his other stuff. It is not just united customer service in this country sucks.

theAPAOps5
07-11-2009, 11:09 AM
You think flying them is bad try working with their management on a regular basis.