On Tape: Rep Won't Let Customer Quit AOL

[Taco John]

Wow!


http://www.nbc10.com/news/9406462/detail.html

[Bronco_Beerslug]

They had the guy on CNBC yesterday. Then they had an industry spokesman trying to explain that outsourced CS centers don't really act like except on rare occasion. Then the CNBC anchor asked him why service reps are paid bonuses if they can keep customers from resigning, he answered by saying that isn't always the case, pretty funny stuff.

[Tredici]

That's interesting. Just a couple weeks ago someone told me if you were set up to have AOL billed direct to a credit card it was impossible to cancel. So maybe this account rep isn't so different from the rest of them.

[Bob's your Information Minister]

Video doesn't work.

[Taco John]

He sounded like an American, so there's a point to AOL.

[Taco John]

Video doesn't work.


Try a real browser. ;)

[Master___Pain]

I had AOL in college, say ten years ago or so. I tried caceling that sumbitch numerous times...it took me nearly a year to finally get it to cancel, and that was after I asked my bank to stop payment. Then AOL calls me and says there is something wrong with the payment for my account.....well no **** there is, I've tried to cancel with you for nearly a year. AOL is the devil

[Hotrod]

That's interesting. Just a couple weeks ago someone told me if you were set up to have AOL billed direct to a credit card it was impossible to cancel. So maybe this account rep isn't so different from the rest of them.

I actually gave up once and had to cancel my credit card inorder to stop being billed for AOL. They are horrible.

[Bob's your Information Minister]

Try a real browser. ;)

I tried both FF and IE. Bite me! :)

[No1BroncoFan]

Wow!


http://www.nbc10.com/news/9406462/detail.html

"AOL sent him an apology and said the customer service rep was no longer with the company."

Yeah, right. AOL has the worst customer service on the planet. This guy actually got ahold of one of the good ones.

Ben

[Master___Pain]

I tried both FF and IE. Bite me! :)

You realize there's no video except for the transcript...it's just audio.

[Crushaholic]

It took me a couple of times to cancel AOL. I heard a million different reasons why I should stay with AOL. My determination to cancel is the ONLY way I got out of it. I truly believe they are trained to not accept "NO" for an answer...

[Bob's your Information Minister]

You realize there's no video except for the transcript...it's just audio.

That may be but I WANT TO HEAR IT!

[Arkansas Bronco]

When i tried it out and called to cancell they kept giving me free months i got half a year free and had just used there services for like 6 months.

[Bronco_Beerslug]

"AOL sent him an apology and said the customer service rep was no longer with the company."

Yeah, right. AOL has the worst customer service on the planet. This guy actually got ahold of one of the good ones.

Ben
Yesterday they said he was "no longer working in that capacity".

[Master___Pain]

That may be but I WANT TO HEAR IT!

http://thelastminute.typepad.com/blog/images/image-6.jpg

[Bob's your Information Minister]

When i tried it out and called to cancell they kept giving me free months i got half a year free and had just used there services for like 6 months.

That happened to me with a couple of magazines once.

[No1BroncoFan]

When i tried it out and called to cancell they kept giving me free months i got half a year free and had just used there services for like 6 months.
That should tell you how worthless their "service" is. ;D

Ben

[DomCasual]

And people on here have questioned why AOL is evil.

I hate that company.

[Master___Pain]

That happened to me with a couple of magazines once.


Teenage Virgin Boys and ?

[Rascal]

My mother in law used to work in their "customer support" area and said how they were authorized to offer their first born to keep people tied up. And how their bonuses were tied to their ability to retain customers (along with call time, etc).

Try removing AOL from your computer though if you installed it....good luck with that. My wife did that on her laptop and I had to wipe the harddrive to get it uninstalled completely.

[Bob's your Information Minister]

OK got it working. Had to change the URL from:

http://www.nbc10/video/9406470/detail.html

to

http://www.nbc10/video/9406470/

[Bronco_Beerslug]

That may be but I WANT TO HEAR IT!

It isn't in inbred hillbilly so there's your problem.

[Play2win]

I am not afraid to say I pass judgement on people who have AOL...

[Tredici]

My mother in law used to work in their "customer support" area and said how they were authorized to offer their first born to keep people tied up. And how their bonuses were tied to their ability to retain customers (along with call time, etc).

Try removing AOL from your computer though if you installed it....good luck with that. My wife did that on her laptop and I had to wipe the harddrive to get it uninstalled completely.

Here's a good one for you. Best Buy sells computers AOL Ready. When checking out they offer to remove it - for a fee.

What a racket.

[Garcia Bronco]

Serves people right for signing up with that garbage.

[Rascal]

Here's a good one for you. Best Buy sells computers AOL Ready. When checking out they offer to remove it - for a fee.

What a racket.

Wow!

Are they allowed to do that?

[Tredici]

Wow!

Are they allowed to do that?


It's mixed in with a few other things. They offer to load some programs. And to take some (pointedly in my experiece AOL) off. Free money. Things most people can do for themselves. (Or get their family geek to do.) ;D

[Northman]

AOL is the Devil.

[Tredici]

Serves people right for signing up with that garbage.

It amazes me anyone actually still uses that service. I'm shocked whenever I see anyone with a aol.com as part of their addy.

[Rock Chalk]

http://www.pcworld.com/reviews/article/0,aid,125772,pg,8,00.asp#

AOL worst tech product of all time.

[Rock Chalk]

When you suck worse than Windows ME, you really blow goat nuts.

[Rascal]

It's mixed in with a few other things. They offer to load some programs. And to take some (pointedly in my experiece AOL) off. Free money. Things most people can do for themselves. (Or get their family geek to do.) ;D

That is unbelievable. Yet another reason why I refuse to buy a manufactured PC.

[Clockwork Orange]

AOL is the Devil.

AOL and foosball. ;D

[Garcia Bronco]

AOL isn't even an ISP...it's an online service provider. You have to use their software for it to work. I never understood why people installed an application to run on top of IE...you never needed it...it just gunked up your machine.

[Northman]

AOL and foosball. ;D



ROFL!

[No1BroncoFan]

It amazes me anyone actually still uses that service. I'm shocked whenever I see anyone with a aol.com as part of their addy.
There are a lot of people out there who have no technical know-how and want something easy to use and navigate pre-installed. Most of them learn, evemtually.

Ben

[Crushaholic]

AOL is pretty much a "starter internet service" for many people...including me MANY years ago. Unfortunately, they end up preying on the most internet illiterate while they make it easier, at the same time. It's a brilliantly evil invention...

[DomCasual]

I am not afraid to say I pass judgement on people who have AOL...
An AOL bigot, that one! :)

[Taco John]

It's mixed in with a few other things. They offer to load some programs. And to take some (pointedly in my experiece AOL) off. Free money. Things most people can do for themselves. (Or get their family geek to do.) ;D



I stopped shopping at Best Buy. They sold me one of those extended warranty plans for my Treo 600. The deal was that if I had any problems, they'd be able to exchange it in the store... No hassles, right?

Well, it turned out my Treo was having a hardware malfunction, and when I went to redeem the extra service that I paid for, they said that they switched the policy back in September (it was November when this happened). I said, "well I should be grandfathered in, because I purchased the plan in March." No dice. The only person expected to live by their agreements is me. They say that they can change them at any time to suit their needs.

They had to escort me out, yelling to customers to not purchase their extended warranties because this is what happens when you try to redeem them.

I'll never shop at Best Buy again.

[PatsWin2002]

2 years ago when my father died I had to call AOL to cancel the account and I got some of the same runaround.

I had to be clear that since HE WAS DEAD he would no longer be using the account.

It was nothing to the extent what this guy went through, but it is clear that AOL trains its employees to retain members at any cost.

They can spin it with an apology and state that the guy got canned, but I think the guy was doing what he was told and just took it WAY too far. He was probably afraid of getting fired for losing the account. :)

[Taco John]

Which reminds me of another funny story... Some representative of Best Buy sent me an email once, wanting to run ads at the top of the forum through December. They were paying a pretty outrageous amount for click throughs, and even more for people who signed up for their newsletter.

My grudge against Best Buy won out. I couldn't do it.

[PatsWin2002]

Here ya go, TJ.

http://www.bestbuysux.org/index1.html

http://bestbuysux.org/images/bbsux.gif

[wolf754life]

John, I had a similar experience, I have pre-paid legal, I picked up the phone, the lawyer sent a nasty letter to Corporate HQ and guess what, I get a letter of apology and my services taken care of immediately. For 17.95 a month, no one can treat me like a little biatch! Word

[watermock]

I also had trouble getting of of that crap years ago. I kept screaming at him, I got hung up on twice, and kept asking for a supervisor...then I got "I AM the Supervisor if you can ****ing believe it...Then I demanded to speak to the ADMINSISTRATOR...but he was tied up...probably doing his secretary...Then I told the idiot that I was going to join the class action lawsuit for fraudulent business practices.

Can you imagine being a service rep for AOL? I would just assume the Kurt Cobain shotgun formation. Selling junk investment capital was bad enough, but listening to people complain for 8 hours...I wonder what the suicide rate is for those workers.

My mail-box would be flooded...."You've got mail" would yap at me constantly. The bastards even sell your e-mail address to advertisers. Thankfully, they will be out of business soon. They are on the verge of bankrupcy.

[Mile High Shack]

the AOL call center (one of them) is here in OKC

if you saw the cats working for them, you'd understand why AOL sucks so bad

a guy I worked with in another company worked for AOL as a "retention analyst" and did exactly what the cat did to that dude on the phone.

They get paid a bonus the more the get people to stay with AOL.

and yeah, I'm not sure why anyone in this day and age would use AOL.

[watermock]

Maybe Human Services/Personell should check to see if they actually have a GED.

Date: Fri, 2 Jun 2006 07:27:35 -0700 (PDT)
O.K. Lets see. how to start this out. i was at an employee at best buy for a year or so, and i have all kinds of stories that i can tell ranging from sales managers throwing there arms in my face threating me, all the way down to just the regular i get crapped on stories. I'm sure that best buy isn't that bad of a place to work, i think i just got stuck at a crappy store. Managers promote people based on who they know, and not what they actually do. I carried our dept., not to sound like i have an ego or anything, but i did. just because i didn't bring managment fish from when i went camping, i'm nothing. I am nothing but a number at the end of the day to a company that does not care about it's employees. Unleash the power of your people.....what a crock of malarkie. thats right . i spelled it wrong, but i did use the word. That store turned my world around. I used to love doing car audio, untill i worked at best buy. they took what i love and made it a nightmare. I
was treated unfairly, i feel that i was discrimanated against, and its all because one person started rumors about me. what a way to base someone....off of rummors. all best buy is to me is high school all over, but instead of being with kids that are 15-18, its more like i was surrounded by abunch of first-graders. I have more details that i can use, but i'm just trying to make this short. don't know what good this will do, but hey, who knows?

[No1BroncoFan]

I stopped shopping at Best Buy. They sold me one of those extended warranty plans for my Treo 600. The deal was that if I had any problems, they'd be able to exchange it in the store... No hassles, right?

Well, it turned out my Treo was having a hardware malfunction, and when I went to redeem the extra service that I paid for, they said that they switched the policy back in September (it was November when this happened). I said, "well I should be grandfathered in, because I purchased the plan in March." No dice. The only person expected to live by their agreements is me. They say that they can change them at any time to suit their needs.

They had to escort me out, yelling to customers to not purchase their extended warranties because this is what happens when you try to redeem them.

I'll never shop at Best Buy again.
TJ, I think you'll get a kick out of this:
http://www.improveverywhere.com/mission_view.php?mission_id=57

Ben

[Sassy]

I don't have AOL...but I wonder what would happen if I quit MSN...and I hate Best Buy, too.

[SoonerBronco]

the AOL call center (one of them) is here in OKC

if you saw the cats working for them, you'd understand why AOL sucks so bad

a guy I worked with in another company worked for AOL as a "retention analyst" and did exactly what the cat did to that dude on the phone.

They get paid a bonus the more the get people to stay with AOL.

and yeah, I'm not sure why anyone in this day and age would use AOL.

The guy I work with was a manager at that call center in OKC. He said on several occasions he dropped an F-bomb on a customer. And yes their bonus system is stuctured around how many "saves" they have. The guy was dating a gall that was one of the national leaders of "saves" ...Turns out she was a psycho, so it validates Shack's point that it takes a different breed of cat to work at the aol call center.

[sirhcyennek81]

I have AOL. The minute i get my new laptop, I am leaving them and going to broadband or DSL. Stupid aol ass hats.


:Broncos:

[Garcia Bronco]

This isn't the only company that pulls this garbage...all the bigs ones do it.

Comcast
Bestbuy
AOL
Verizon
Sprint
Nextel
Cingular
Earthlink


It's all garbage..don't do business with these companies...it's very simple. If you know people that work for them...tell them they need to quit and find a better job. Samething if they're a metermaid

[Master___Pain]

This isn't the only company that pulls this garbage...all the bigs ones do it.

Comcast
Bestbuy
AOL
Verizon
Sprint
Nextel
Cingular
Earthlink


It's all garbage..don't do business with these companies...it's very simple. If you know people that work for them...tell them they need to quit and find a better job. Samething if they're a metermaid


So I'm curious...what mobile phone provider do you use?

[listopencil]

I used AOL for a few days when I moved this last January. I had to wait for my broadband to be up and running even though my phone was active and I didn't realise that my ISP provided free dial-up service in that case. I cancelled three days after I signed up and I had fun with the guy on the phone, venting my hatred of AOL. He kept trying to talk me into staying and I just kept ranting about shady business practices and viral software. He gave up before I was even done having my fun. Ah, well.

[PatsWin2002]

So I'm curious...what mobile phone provider do you use?

I use T-Mobile ....which is about the only one I could think of that's not on that list!

[SoonerBronco]

I have AOL. The minute i get my new laptop, I am leaving them and going to broadband or DSL. Stupid aol ass hats.


:Broncos:

When you cancel, don't let them know you are leaving because you are getting broadband. They just try to get you to keep the service at a cheaper rate on top of your broadband. Tell them you no longer have a computer...trust me...

[SoonerBronco]

I use T-Mobile ....which is about the only one I could think of that's not on that list!


Well, I use Cingular. Haven't had a problem with them...

[Play2win]

I use T-Mobile ....which is about the only one I could think of that's not on that list!
Same here, and I haven't had a problem yet...

[Garcia Bronco]

So I'm curious...what mobile phone provider do you use?


I'm using Nextel...but we've had a few arguments. ****ing **********s....they used to be a good company...but they they started to suck..and then to make it worse...sprint and nextel merged...creating a suck factor of triple. Mobile phones are the biggest scam on the planet...they take a handset thcost 20 dollars to produce and hock for 3-400 beans...it's a joke.

[Garcia Bronco]

I use T-Mobile ....which is about the only one I could think of that's not on that list!


I used to sell for all these companies...they're are robbing you hand over fist. All of them...every last one of them.

[Master___Pain]

I used to sell for all these companies...they're are robbing you hand over fist. All of them...every last one of them.

So does every company out there...

Are those Oakley's you are wearing BTW?

[Taco John]

Are those Oakley's you are wearing BTW?



Don't even ask... Trust me on that.

[SoonerBronco]

So does every company out there...

Are those Oakley's you are wearing BTW?


Touche'

[-Slap-]

That's interesting. Just a couple weeks ago someone told me if you were set up to have AOL billed direct to a credit card it was impossible to cancel. So maybe this account rep isn't so different from the rest of them.
They can do what's called a forced authorization and keep billing you month after month.

[Spider]

I have AOL. The minute i get my new laptop, I am leaving them and going to broadband or DSL. Stupid aol ass hats.


:Broncos:
Thats what you think ;D

[Bob's your Information Minister]

Garcia looks extremely content in that avatar. If I didn't see his hands I'd think he was scratching himself.

[RhymesayersDU]

So... my folks have AOL at home. As soon as I get back in August, I'm setting them up with some DSL through Comcast or something like that. I can't WAIT to get on the phone with AOL.

First thing out of my mouth is, "I'm taping this, so I want my account cancelled, no bull****."

[Rascal]

So... my folks have AOL at home. As soon as I get back in August, I'm setting them up with some DSL through Comcast or something like that. I can't WAIT to get on the phone with AOL.

First thing out of my mouth is, "I'm taping this, so I want my account cancelled, no bull****."

LOL...their response (actually had a guy at Netzero tell me this):

"Sorry sir we are having technical difficulties and we're unable to cancel any subscriptions at this moment. But I do have the ability to upgrade your account if you wish."

[-Slap-]

Yesterday they said he was "no longer working in that capacity".
That's appropriate. I don't think that rep did anything that would warrant termination, but he was certainly poorly trained and exersizing bad judgement.

[Rascal]

That's appropriate. I don't think that rep did anything that would warrant termination, but he was certainly poorly trained and exersizing bad judgement.

He wasn't poorly trained...he did exactly what they want.

[Clockwork Orange]

That's appropriate. I don't think that rep did anything that would warrant termination, but he was certainly poorly trained and exersizing bad judgement.

I think the company's SOP's are more screwed up than anything.

[-Slap-]

I stopped shopping at Best Buy. They sold me one of those extended warranty plans for my Treo 600. The deal was that if I had any problems, they'd be able to exchange it in the store... No hassles, right?

Well, it turned out my Treo was having a hardware malfunction, and when I went to redeem the extra service that I paid for, they said that they switched the policy back in September (it was November when this happened). I said, "well I should be grandfathered in, because I purchased the plan in March." No dice. The only person expected to live by their agreements is me. They say that they can change them at any time to suit their needs.

They had to escort me out, yelling to customers to not purchase their extended warranties because this is what happens when you try to redeem them.

I'll never shop at Best Buy again.

Anti Best Buy comments from customers.

http://www.bestbuysux.org/cust.html

Anti Best Buy comments from employees.

http://www.bestbuysux.org/comments.html

[RhymesayersDU]

That's appropriate. I don't think that rep did anything that would warrant termination, but he was certainly poorly trained and exersizing bad judgement.
I agree... As much as we all hate talking to customer service, the guy was doing his job and was trained to do that. Had this not made the news, he probably would have been applauded for his efforts.

[Clockwork Orange]

Anti Best Buy comments from customers.

http://www.bestbuysux.org/cust.html

Anti Best Buy comments from employees.

http://www.bestbuysux.org/comments.html

Wow. That's some pretty damning stuff.

[Pendejo]

They had to escort me out, yelling to customers to not purchase their extended warranties because this is what happens when you try to redeem them.

I'll never shop at Best Buy again.

I'm sorry you got screwed Taco, but that is a scene I'd love to witness. Screaming your head off as they drag you out by your elbows.

As to the topic at hand...

I canceled service from AOL once. I didn't have any problems at all. When they asked why I was firing them I simply told them that I couldn't read. It was a bit of a stretch...because the fact is...while I'm not a strong reader I can sound words out. It only took a few seconds.

[Sassy]

Date: Sun, 28 May 2006 16:30:12 -0600
I bought a computer from Best Buy. Shortly after, I broke my back and neck in a work related incident. While having all that fixed surgically, they found cancer. I had to file bankruptcy, after my spouse ran off and left me with all the normal bills, in addition to all the medical bills. I reaffirmed my account with Best Buy, and paid it off. They said that they dont accept reaffirmations and despite the fact that I paid off the computer completely, they want it back. They have gotten a law firm to go after me, and put bad reports on my credit report every month, keeping me from building my credit back up.
What can I do?

Nasty...

[-Slap-]

Wow. That's some pretty damning stuff.
One thing I love about the internet is reading passionately held feelings and there's nobody more bitter than the kids who work at your local Best Buy. They hate us almost as much as they hate their managers.

I think this kid sold me a DVD player a couple years ago:

Date: Tue, 30 May 2006 00:17:30 -0700

I am a current employee at 787, Surprise Az. I was inspire to share my distrought of best buy. I was screwed out of our blue crew bucks. I have been working since 2004 and had to leave for knoxville because my dad had to go to Iraq. They said I would have to quit and be re-hired, which was understandable, since it was christmas season. However, it turns out that they gave other people that time off, and i had said something in october about it. Well anyway I left and came back, but was considered a new employee, therefore was not eligible for the blue crew bucks. I was gone for about 45 days tops, and they denined me for being a new employee. I was screwed big time, I still can't poop right. The management now has gotten to a point of being so inconciderate of their employees I yearn for a chance to get back at them. In the last Viewpoint survey I was told to put all 5's, and I did, and I told viewpoint I did. I also said that Hilter showed more compassion during the holocaust. I also mentioned that suicide is a constant thought while i am on best buy's time. It wasn't always like that, just lately. I am constantly telling the management that i am unhappy, but all they care about are numbers and arayain agenda. If I do not go to heaven and goto hell instead, i will be a best buy associate. I am constantly thinking of ways to bring my best buy experience to an end, but i can't figure out how to rape a coperation. I want to take their pride, their passion, and their performance, and leave it like a cowboy leaving an 19 century whore house, with no regards, and great and satisfying pleasure.

Ain't right to mess with a man's blue crew bucks.

[Bob's your Information Minister]

Taco's story is interesting. Never had that with Best Buy, but at Fry's Electronics once, I was returning a defective processor. They claimed to not sell defective merchandise (Uhh) but I knew I was in the right. I played verbal pong with the manager until a line formed behind me in the returns line. Another customer spoke up and said he had purchased two defective sticks of RAM and a dead CPU previously. They went and got me a replacement CPU, and I had them test it. THAT ONE was defective! They got another one and it worked, so I took it.

[Bob's your Information Minister]

Ain't right to mess with a man's blue crew bucks.

That is one reason why I won't **** with anyone but managers if I am going to make a scene. The people manning the registers are just as much victims as customers are.

[Garcia Bronco]

Don't even ask... Trust me on that.


Busted! LOL

I'll have you know I have cured my affliction.

[Garcia Bronco]

Garcia looks extremely content in that avatar. If I didn't see his hands I'd think he was scratching himself.


I was Bob...very content. I was in the lot and about to watch our team play one game to go to the Super Bowl. I was watching all these hardcore people get ready for a football game. And context is exactly what I was......



You'll also notice a propane tank heater in front of me...it was cold as all get out.... It was my first low temperature day of the year.

[Garcia Bronco]

So does every company out there...

Are those Oakley's you are wearing BTW?


Yes...I was wearing them when we walked the lot....They're my glasses for Bronco games

[Pendejo]

That is one reason why I won't **** with anyone but managers if I am going to make a scene. The people manning the registers are just as much victims as customers are.

Right on both counts. Why fvck around with someone who has no stroke. They can't make any decisions.

And as far as you playing verbal pong (I really hope you don't mean you gave the manager fellatio. If so disregard the rest of this post.)...that's also right. They're trying to get over, but they don't want you to never come back. They want your dough. Unless you're Taco John of course, because they apparently dragged his ass out of the store without hesitation.

[RhymesayersDU]

I almost forgot this about Best Buy... I was in there one day, buying something simple, a CD or a DVD or something. It's the closest place to campus, so that's where I usually head. Anyways, this dude is at the returns making a complete scene. They escorted him out with instructions to call police if he comes back. Pretty funny.

[Clockwork Orange]

Date: Tue, 30 May 2006 00:17:30 -0700

I am a current employee at 787, Surprise Az. I was inspire to share my distrought of best buy. I was screwed out of our blue crew bucks. I have been working since 2004 and had to leave for knoxville because my dad had to go to Iraq. They said I would have to quit and be re-hired, which was understandable, since it was christmas season. However, it turns out that they gave other people that time off, and i had said something in october about it. Well anyway I left and came back, but was considered a new employee, therefore was not eligible for the blue crew bucks. I was gone for about 45 days tops, and they denined me for being a new employee. I was screwed big time, I still can't poop right. The management now has gotten to a point of being so inconciderate of their employees I yearn for a chance to get back at them. In the last Viewpoint survey I was told to put all 5's, and I did, and I told viewpoint I did. I also said that Hilter showed more compassion during the holocaust. I also mentioned that suicide is a constant thought while i am on best buy's time. It wasn't always like that, just lately. I am constantly telling the management that i am unhappy, but all they care about are numbers and arayain agenda. If I do not go to heaven and goto hell instead, i will be a best buy associate. I am constantly thinking of ways to bring my best buy experience to an end, but i can't figure out how to rape a coperation. I want to take their pride, their passion, and their performance, and leave it like a cowboy leaving an 19 century whore house, with no regards, and great and satisfying pleasure.


I swear, while I was reading that I kept thinking this is mock 40 years ago.

[Raider Bill]

This isn't the only company that pulls this garbage...all the bigs ones do it.

Comcast
Bestbuy
AOL
Verizon
Sprint
Nextel
Cingular
Earthlink


It's all garbage..don't do business with these companies...it's very simple. If you know people that work for them...tell them they need to quit and find a better job. Samething if they're a metermaid


Who the F am I supposed to use for Broadband?

[Bob's your Information Minister]

Who the F am I supposed to use for Broadband?

How about SBC?

Their service has been fantastic in my experience. And my experience with Comcast was pretty good, too.

[Clockwork Orange]

I get my home phone, cable & internet through Comcast. No problems whatsoever.

[Garcia Bronco]

Who the F am I supposed to use for Broadband?



you don't

[Garcia Bronco]

I get my home phone, cable & internet through Comcast. No problems whatsoever.


but are you getting max value for your dollar...I mean really.

[watermock]

When your dealing with giant companies minions, who I basically consider Orcs, just remember the hell they let themselves into to even get such a prestigious job in a cubicle. It's bad enough you have to spend 30 minutes going thru a computer, then land in the Hymalayas talking to someone with rudimentary English skills, but when you ask for a manager they say that they ARE an account manager! Once I get thru to a human and barge my way into someone with authority, I always make sure I apologize because I know that they didn't set the groundwork. I know it's difficult, but they didn't set the groundrules, some idiot on a three martini lunch and an executive secretary the wears knee pads did.

[Clockwork Orange]

but are you getting max value for your dollar...I mean really.

I can afford them and I use them, so yes.

[Mtbrncofn]

One thing I love about the internet is reading passionately held feelings and there's nobody more bitter than the kids who work at your local Best Buy. They hate us almost as much as they hate their managers.

I think this kid sold me a DVD player a couple years ago:



Ain't right to mess with a man's blue crew bucks.


Ha! That's just damn funny.

At least you actually have a valid reason for not going to Best Buy. I hate the place for a petty reason. We just got a BB right before Christmas here, and my best friend and I were shopping. We went in and looked around, found nothing....left....out the wrong door. We went out the entrance instead of the exit ( both were wide open ), and this security guy yelled at us...he yelled over going out the wrong door. We were out and he made us come back in and go out the exit door. Dick. I felt like I was about 5 years old.

Haven't gone back since.

[Pendejo]

Ha! That's just damn funny.

At least you actually have a valid reason for not going to Best Buy. I hate the place for a petty reason. We just got a BB right before Christmas here, and my best friend and I were shopping. We went in and looked around, found nothing....left....out the wrong door. We went out the entrance instead of the exit ( both were wide open ), and this security guy yelled at us...he yelled over going out the wrong door. We were out and he made us come back in and go out the exit door. Dick. I felt like I was about 5 years old.

Haven't gone back since.

Gestapo tactics pervade the big chains Mt. Next time someone yells at you like a five year old to come back, or something similar...say no thank you...and if he tries to physically restrain you...kick him in the nuts. I absolutely hate that sh!t.

Welcome to the new America...where everyone who exits through the wrong door is stealing something.

I stay away from it like the plague, but wal mart (as unAmerican as it gets)...is the worst with that sort of bullsh!t.

[Dudeskey]

AOL is the devil

****in' right they are. No wonder they always talk up their subscriber numbers in their commercials. They don't let anyone cancel!

[Mtbrncofn]

Gestapo tactics pervade the big chains Mt. Next time someone yells at you like a five year old to come back, or something similar...say no thank you...and if he tries to physically restrain you...kick him in the nuts. I absolutely hate that sh!t.

Welcome to the new America...where everyone who exits through the wrong door is stealing something.

I stay away from it like the plague, but wal mart (as unAmerican as it gets)...is the worst with that sort of bullsh!t.

He certainly deserved a kick in the junk.

[ak1971]

So does every company out there...

Are those Oakley's you are wearing BTW?


thats funny..the first time I met Garcia, I actually asked him if he was sponsored by Oakley

[Bronco_Beerslug]

but are you getting max value for your dollar...I mean really.
SBC DSL Internet, 1.5 MBs, $12.99 a month. Very affordable IMO.

[Garcia Bronco]

SBC DSL Internet, 1.5 MBs, $12.99 a month. Very affordable IMO.


That is good...I have to use comcast..and I'm moving soon...but they hit me for 61 beans per month in this market.

[Mtbrncofn]

SBC DSL Internet, 1.5 MBs, $12.99 a month. Very affordable IMO.


Holy smokes! I pay more than that for my damn archaic dial up. Of course, I'm sure if I went and checked, it wouldn't be available in my area. That's always the case for here.

[Garcia Bronco]

I can afford them and I use them, so yes.


I think you'll find you watch 1 quarter of the channels you get..and really you're paying way to much for what you use.

[Mtbrncofn]

I think you'll find you watch 1 quarter of the channels you get..and really you're paying way to much for what you use.

I know that's true with our satellite stuff. Why, is there a way to get around it?

[Clockwork Orange]

I think you'll find you watch 1 quarter of the channels you get..and really you're paying way to much for what you use.

Doesn't bother me, I like having them all available. There's also the matter of my wife & son enjoying different programming than me, so a variety of channels is a good thing.

[Bronco_Beerslug]

Holy smokes! I pay more than that for my damn archaic dial up. Of course, I'm sure if I went and checked, it wouldn't be available in my area. That's always the case for here.
When I had 2 tin cans (dial-up) for service I used ISPWest (http://tinyurl.com/pbyjp) and was very happy with them. 800# support and very friendly, cool people to deal with. Very affordable too.

[Bronco_Beerslug]

I think you'll find you watch 1 quarter of the channels you get..and really you're paying way to much for what you use.

I have DirecTv for $58 a month, HD channels included. It's worth it for just those channels alone.

[-Slap-]

I know that's true with our satellite stuff. Why, is there a way to get around it?
Unfortunately, yes. Eventually you're going to see satellite and cable providers start offering a la carte programming for people who feel like they only utilize specific stations. Its a step down a bad road for consumers.

[Bronco Billy]

DirecTV is worth getting just so you can get NFL Sunday Ticket!

[-Slap-]

Ha! That's just damn funny.

At least you actually have a valid reason for not going to Best Buy. I hate the place for a petty reason. We just got a BB right before Christmas here, and my best friend and I were shopping. We went in and looked around, found nothing....left....out the wrong door. We went out the entrance instead of the exit ( both were wide open ), and this security guy yelled at us...he yelled over going out the wrong door. We were out and he made us come back in and go out the exit door. Dick. I felt like I was about 5 years old.

Haven't gone back since.
I buy $10 DVDs from Best Buy. I just love reading the venom on BestBuySucks, though.

That kid mentioned Hitler, suicidal thoughts and his inability to "poop right" in his tirade against his employer.

I don't know, if I'm 19 years old and I hate my job that much, I think I might just quit.

[Florida_Bronco]

I'm tempted to go work at BB for awhile, just to give the management azzholes a few headaches.

[Master___Pain]

Yes...I was wearing them when we walked the lot....They're my glasses for Bronco games

You think the phone companies are jacking prices....I used to work for Oakley and know what the glasses cost to produce. That being said, they are the best eyewear out there, period. They take care of their customers. What the consumer is paying for is the R&D more so than the actual product. It's just interesting that people will bitch and moan about the price of gas, cost of mobile service, etc but still buy luxury items.

BTW, those glasses look good on ya brotha.

[redrage]

I had about the same damn thing happen to me with Discover card.

My wife was late paying the minimum balance one month so they charged us a late fee of $40. OK, no biggie, our fault so we have to pay, right? Well not only did they charge us a late fee, we started getting calls from them about every two days wondering where our payment was (it was about $25). They even threatened to go to a collection agency. This, all for $25 from a customer who had been with them 12+ years and NEVER had a late payment before now.

Ultimately, when they called at 9AM on Father's day, I had enough. We paid off the balance with another credit card and dropped them like a brick. That was the most fun I EVER had on the telephone in my life. They kept asking why I was dropping them and I ripped them some new ones. It was great.

After I called them to cancel the account, I got about 3-4 more calls from Discover card managers wanting to know why I dropped their card. And I let them have some too. They went so far as to say they would reimburse us the $40 late fee so as to get us back. WHY THE HELL MAKE SUCH A BIG DEAL ABOUT IT IN THE FIRST PLACE!!

Normally I get pissed in these situations, but a$$holes like this really give me a chance to vent and make fun of them. It was great therapy.

[Raider Bill]

How about SBC?

Their service has been fantastic in my experience. And my experience with Comcast was pretty good, too.

I'm locked in to Verizon. I havent had any problems with it. I get my Phone Bill, DSL and DirecTV all bundled together for 110 a month.